Frequently Asked Questions
Timeless Japanese wisdom for your modern skincare ritual.
Are Tatcha products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, non-irritating ingredients like Hadasei-3. We recommend checking the specific product page for details on skin type compatibility.
What is your return policy?
We want you to love your ritual. If you are not satisfied with your purchase, we accept returns of new or gently used items within 90 days of the purchase date.
Does Tatcha test on animals?
No, Tatcha is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.
Can I use multiple promo codes on one order?
Our system allows for one promotional code per order. However, promo codes can often be used in conjunction with automatically applied free shipping offers when the threshold is met.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress to your doorstep.